Refund policy

Returns & Refunds

We want you to love your glow. But if something isn’t right, here’s how we’ll make it right.

💫 30-Day Return Policy

You have 30 days from the date of delivery to request a return. To qualify, your item must be:

• Unused and in its original condition
• In the original packaging, with tags
• Accompanied by proof of purchase

Start your return by emailing us at unisilkllc@gmail.com. We'll send return instructions and a shipping label if your return is accepted. Returns sent without prior approval won't be accepted.

📦 Return Address: [Insert return address here]

🚨 Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us right away at unisilkllc@gmail.com. We’ll make it right.

🚫 Non-Returnable Items

We cannot accept returns on:

• Opened or used beauty/personal care items
• Sale items
• Gift cards
• Custom or personalized items
• Flammable or hazardous goods

Questions? Email us — we’re here to help.

🔁 Exchanges

Need something else? The fastest option is to return your item and place a new order.

🇪🇺 EU Customers

If your order ships to the European Union, you're entitled to a 14-day cooling-off period. This means you may cancel or return your order within 14 days for any reason, with items in unused condition and original packaging.

💳 Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.

Still waiting? If it’s been more than 15 business days, reach out to us at unisilkllc@gmail.com.